When you purchase any hotel package from Family Getaway—whether a travel auction or buy now offer—your DATES ARE GUARANTEED, OR YOU DON’T PAY. Getting your money back is easy and hassle-free.

How it Works

1. 1. "Bid on" or buy your package
2. 2. Submit your travel dates and we will confirm them with the property
3. 3. Get a full refund if we can not confirm your dates*

* You must submit your travel dates within 7 days of purchase to qualify. Please note that once we’ve confirmed your dates your auction package becomes non-refundable (buy now packages are always refundable). Any reservation changes or cancellations will be subject to the terms and policies of individual properties. All you have to do is call our friendly Travel Concierge at 1-877-372-5877 and they will take care of everything. Money back guarantee does not apply to Mystery Auctions. Full refund excludes the $40 handling fee.

Read more about how to purchase on Family Getaway