Q. How do I register?
A. From our home page, simply click on the REGISTER link on the upper right, and fill in your information in the spaces provided. Please be sure to make a note of your username and password for future reference. Be certain to safeguard your password from unauthorized use. You will be responsible for bids placed using your username and password.
Q. How do I access “My Account”?
A. Your customized “My Account” page provides links to “Update Account Info” or “Update Preferences”. Simply click on the appropriate link. “Update Account Info” includes Personal Information, Shipping Information, or Billing Information/Credit Card Information. “Update Preferences” includes all your favorite destination, travel styles, or other preferences.
Q. How are “Buy Now” Offers different from Auctions?
A. The ‘Buy Now’ package offers can be purchased at a fixed price without bidding. They also provide greater flexibility and less risk as the packages are only billed after the travel dates are validated. They are usually refundable based on property approval. Auctions on the other hand, usually start at up to 65% off retail prices and provide the excitement of bidding in the attempt to win the best deal possible. Auctions are not refundable and dates are booked after the auction is closed and the transaction completed.
Q. What flexibility in travel dates exists with the Auctions?
A. When Auctions are created, the validity date ranges are purposely set very wide in order to accommodate the largest audience. Should your preferred date range be narrow, it is highly recommended you contact the property and validate availability BEFORE making a bid. Neither Family Getaway nor the property can guarantee that specific travel dates will still be available when the auction closes, but you can get a good idea of availability by asking how many rooms are open in your preferred date range. Be sure to mention the type of room that is included in the auction. Once you win the Auction, reservations are made through our Customer Care agents.
Q. If I want to add another child, get a different room type or my children´s ages fall outside of the package limitation, can I request a change to an existing package?
A. Our packages have some flexibility and often times we are able to work with our hotel partners to make minor modifications to a package. If you have specific questions about a package on the Family Getaway site, please call one of our Customer Care agents at 1-877-372-5877 or email us at [email protected]
Q. How can I sign up for or adjust my subscription to your email newsletters?
A. You can sign up for our newsletters on the email subscription page here. If you are already a subscriber and you want to adjust your email settings, please login to your Family Getaway account and choose the “My Account” tab, you will see an Email Subscriptions tab where you can update your subscription preferences anytime.